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IT Outsourcing for Small Businesses: How to Boost Efficiency & Cut Costs

Cover image to blog post IT outsourcing for small businesses

Running a small business is a challenging task and requires loads and loads of time and effort to keep on track and stand out from the rest of the competitors. An appealing and user-friendly website is one of the most crucial points of a successful strategy, serving as the face of your brand and a focal communication channel with customers. With tight budgets and limited resources, small business owners strive to strike a balance between high-quality & functional software and low costs when it comes to website development. Investing in an in-house tech team seems out of reach under such circumstances. But we have a solution: IT outsourcing.

IT outsourcing is a cost-effective solution that gives you access to the pool of the most talented IT specialists worldwide without breaking the bank. In this blog post, the Drupfan team explains what IT outsourcing is and how it can benefit small businesses. Stay tuned!

By Joe Black - 12 minutes - 10 February 2025

What is Outsourcing in IT?

Outsourcing in IT is the practice of hiring external software development companies to handle tasks related to software development, including but not limited to website development, web support and maintenance, website migration, application building, and more. IT outsourcing might include the full delegation of software projects to an external provider or extending your in-house team with a missing tech expertise or additional set of hands for a faster turnaround.

The most common models of IT outsourcing are:

  • Dedicated team: This model includes the creation of a self-sufficient team from scratch that exclusively focuses on your project.
  • Team extension: This approach offers a temporary boost to your in-house team with the missing expertise or additional labor force.
  • Staff augmentation: This model allows you to increase the size of your team on a long-term basis without the hassle of hiring, recruiting, and retaining full-time employees on board.

The main goal of software development outsourcing is to reduce costs, speed up project implementation, and enter the pool of specialized experts that are not available internally.

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The Role of Outsourcing for Small Businesses

As an entrepreneur, you might wonder: what is IT outsourcing for small businesses? Software development outsourcing for small companies is a delegation of tech tasks like web development, web support, cloud services, or hosting, to external software services providers like Drupfan. Rather than maintaining a full-time tech team and investing in the retention, insurance, training, and bonuses for in-house employees, outsourcing enables hiring temporary specialists for the course of the project development without the hassle of HR processes. Such an approach plays a crucial role in a business strategy for small enterprises, as it allows them to redirect money into other key areas like product development or marketing.

Benefits of Web Development Outsourcing for Small Businesses

Let's review the advantages web development outsourcing can provide for small businesses in more detail.

Reduced costs

By opting for software outsourcing, small businesses can significantly reduce costs associated with the implementation of tech projects. First and foremost, you eliminate the need to retain a full-time in-house team and invest in their maintenance, training, and HR processes. Besides, by opting for offshore outsourcing, you can hire web developers from Eastern Europe, Latin America, or India, at lower hourly rates without sacrificing the code quality. Lower labor costs are associated with lower cost of living, economic differences, and reduced overall expenses for companies to retain employees.

Learn more about offshore software development in our recent guide.

Access to the best experts worldwide

By choosing IT outsourcing, small businesses gain access to a global talent pool, rather than being limited to hiring within their own country. This allows you to choose the best out of the best for reasonable costs. In addition, such an approach allows hiring specialists with exclusive expertise, like cybersecurity, cloud computing, or AI development, which are more difficult and costly to maintain in-house.

Delegation of risk management

IT outsourcing enables business owners to delegate part of the risk management associated with software project implementation, making their workload less overwhelming. Besides, software development companies like Drupfan possess extensive expertise in managing tasks related to cyber security, data protection, and regulatory compliance, resulting in more efficient problem-solving and elimination of potential vulnerabilities beforehand.

Accelerated time to market

Having an extra set of hands for a short period can help your team meet deadlines and deliver the product to end-users faster. Outsourcing IT tasks ensures that technical expertise is available when needed, speeding up the development process without compromising quality.

Operations scalability

Outsourcing of web development tasks allows you to quickly scale the size of your team up or down as the workload changes without hiring or laying off in-house employees. Get the expertise you need and when you need it.

Faster task implementation

By delegating tasks to a team of seasoned professionals, you receive a faster implementation and quicker turnaround, as developers are highly skilled in implementing web development tasks and focused on delivering efficient results. Their experience allows them to handle complex tasks with speed, ensuring your project stays on track and meets critical deadlines.

Ability to focus on other business goals

Outsourcing software development allows business owners to focus on core objectives and strategies rather than pile themselves up with technical issues. This leads to improved productivity and company growth.

Drawbacks of Web Development Outsourcing for Small Businesses

While IT outsourcing offers many benefits for small businesses, it also comes with some potential drawbacks. However, by understanding pitfalls and ways to overcome challenges, businesses can mitigate those risks and leverage the advantages of outsourcing to the fullest. Let’s review some key drawbacks of software development outsourcing for small companies.

Lack of control over software project

When opting for an outsourcing model, small businesses might get the feeling they have less control over day-to-day operations associated with tech products. As the external provider is responsible for making decisions and handling the stages of software development projects, the overall strategy might not be well-aligned with your core business objectives.

Solution: To eliminate the risk of losing control over software projects, small businesses should establish clear communication, and regular reporting processes, and appoint a dedicated in-house project manager.

Communication barriers

Cooperating with a multinational team might bring issues connected to communication, cultural misunderstanding, and time zone differences.

Solution: To overcome communication challenges, it is crucial to hire developers fluent in English. Here at Drupfan, we only hire specialists who speak good English. If time zone alignment is of paramount importance for your project, opt for nearshore outsourcing. Nearshore web developers are usually in the same or 1-2 hours time difference as your internal team.

Reduced in-house innovation

Outsourcing IT tasks to an external provider might grind to halt an in-house professional growth and innovation in the tech field, as team members might lack opportunities to develop new ideas and solutions. Over time, this might be due to the lack of expertise and experience in particular technology or processes.

Solution: If the technical growth and evolution of your company are crucial for your business, maintain a balance between outsourcing and in-house work. Encourage your internal staff to collaborate with outsourcing partners, share ideas, and actively participate in meetings. Provide training and workshops to keep your in-house staff skilled in the latest technologies.

Outsource your web development project to the team of seasoned developers from Drupfan.

When Should Small Business Choose IT Outsourcing?

IT outsourcing is not always the right solution for small businesses. Let’s discuss when small companies should opt for collaborating with external providers for software development.

  1. You have a limited budget for web development.

Spending money on staff hiring, training, and retaining is costly. Partner with an outsourcing agency to eliminate the expenses connected to HR processes. Besides, hiring developers from Eastern Europe or India can significantly cut a project's budget, and hourly rates in these regions are lower.

  1. You temporarily need specialized skills.

Whenever your project requires specialized tech skills that fall outside your in-house capabilities, you can consider outsourcing. This approach will help you temporarily scale your team up with the necessary expertise with no need for full-time retention and dedication.

  1. You temporarily need an additional workforce to meet deadlines.

Tough on deadlines? Outsource part of your tasks to an external provider and be sure of meeting all the deadlines within budget.

  1. Quick MVP development.

Small businesses should consider quick MVP development when they need to validate a product idea without committing to a full-scale development project. Outsourcing this process allows them to get a functional prototype faster and at lower costs, helping the business test the market.

  1. Continuous support and maintenance.

Continuous support & maintenance is obligatory for any software product. This includes regular updates, security enhancements, bug fixing, troubleshooting, and performance optimization. Outsource web support to external providers to cut costs and focus on core business operations.

Top Locations for IT Outsourcing for Small Business

Eastern Europe is a top location for IT outsourcing and here is why:

  • Highly Skilled Workforce: Countries like Ukraine, Poland, and Romania boast a large pool of talented developers with strong technical expertise.
  • Cost-Effective: Competitive pricing compared to Western Europe and North America, offering high-quality services at a lower cost.
  • Time Zone Compatibility: Convenient time zones overlap with Western Europe and even the U.S., making collaboration easier.
  • Cultural Similarities: Strong alignment with Western business practices and communication styles, reducing barriers in project management.
  • Strong Tech Ecosystem: Eastern Europe has a robust IT infrastructure and is home to many globally recognized tech hubs and universities.

Let’s review the top countries for software outsourcing:

Ukraine

Ukraine is the most popular destination for IT outsourcing, thanks to its high level of digitalization, active contribution to software development, and vast pool of skilled developers. Ukrainian developers are known for their strong work ethic, competitive hourly rates, and full commitment to successful project implementation.

Poland

Poland is the leading destination for software outsourcing. It is known for its strong educational system and robust tech infrastructure. Its close location to Western Europe ensures collaboration in the same or similar time zones. Poland also excels in English proficiency among web developers.

Romania

Romania has become a top destination for IT outsourcing due to its competitive labor costs combined with a high level of expertise in diverse software technologies. Romania is particularly strong in cyber security and fintech sectors.

Web Development Outsourcing for Small Businesses at Drupfan

At Drupfan, we specialize in making web development outsourcing seamless for small businesses. We understand that navigating the tech world can be overwhelming, especially when you’re balancing budgets and timelines. That’s why we adjust our web development solutions and choose the technology to fit your specific needs, whether you’re building a simple website or a complex e-commerce platform. Our team of expert developers works closely with you, from initial concept and business analysis through deployment, ensuring your vision comes to life without the typical headaches of outsourcing. Plus, we prioritize clear communication and transparency, so you’re always in the loop. With Drupfan, you’re not just outsourcing web development—you’re partnering with a team that’s dedicated to helping your business grow online.

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